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Terms and Conditions

Effective date: 14 October 2026
Last updated: 14 October 2026

These Terms and Conditions (the “Terms”) are an agreement between you and Revamp Limited (RC 9838496), No. 6, Major General DM Edi Road, Nigerian Army Post Service Housing Scheme Phase 1, Kurudu, Abuja, FCT, Nigeria (“Revamp”, “we”, “us”, “our”). They apply when you use revamp.ng, recruitment.revamp.ng, any Revamp mobile app and our related services (together, the “Platform”). By creating an account or using the Platform, you agree to these Terms. If you do not agree, please do not use the Platform.

These Terms work together with our Privacy Policy, Payments and Fees, Refund and Returns Policy and Cookie Policy.

1. Definitions

  • Customer: anyone who searches for, books or buys a service or product on the Platform.
  • Provider: an individual or business that lists services on the Platform, such as an artisan or professional.
  • Vendor: an individual or business that sells products through a store on the Platform.
  • Revamp Officer: a person engaged by Revamp as an Onboarding Officer, Verification Officer, Trade Facilitator or Customer Support Officer, or anyone else hired by Revamp and given an Officer role.
  • Listing package: a paid plan that lets a Provider or Vendor publish and manage listings.

2. Who can use Revamp

  • Anyone can browse Revamp. If you are under 18, you may book services or buy products as a Customer only with the permission of your parent or guardian, who is responsible for those bookings and payments.
  • To list services, sell products, receive payouts or work as a Revamp Officer, you must be at least 18 years old and able to enter into a binding contract under Nigerian law.
  • If you use the Platform for a business, you confirm you are authorised to act for that business, and these Terms bind it.
  • We may refuse or close an account where we reasonably believe it is needed to protect users or the Platform.

3. Your account

  • Give accurate, current information and keep it up to date.
  • Keep your password and one-time passwords (OTP) private. You are responsible for activity on your account.
  • Tell us straight away at support@revamp.ng if you think someone else has used your account.
  • One person or business should hold one account for each role, unless we agree otherwise.

4. What Revamp does

Revamp is a marketplace. We help Customers find Providers and Vendors, make bookings and orders, communicate and pay. The contract for a service or product is between the Customer and the Provider or Vendor. Revamp is not the provider of the service, the seller of the product, or an employer or agent of any Provider or Vendor.

We do work to improve trust on the Platform, including identity verification, reviews and dispute support, but we do not supervise how a job is done and cannot guarantee the result.

5. Verification

A “Verified” badge means we checked the identity documents the Provider, Vendor or Officer gave us at the time of checking. It is not a guarantee of their skill, licence, quality of work or future conduct. Customers should still use their own judgement, read reviews and agree the details of a job before it starts.

6. Bookings and orders

  • A booking or order is confirmed when the Provider or Vendor accepts it, or when it is paid for, as shown on the Platform.
  • Customers must give accurate details of the job, location and timing, and provide safe access where a service is done at their premises.
  • Providers and Vendors must deliver what they listed, at the price and time agreed, to a reasonable standard.
  • Any change to price or scope must be agreed by both sides before the extra work is done, and should be recorded on the Platform.
  • Cancellations and refunds follow our Refund and Returns Policy.

7. Payments

Customers can pay online through our payment partner Paystack, or pay the Provider directly after the service where “Pay After Service” is offered. How payments, confirmation, commissions and payouts work is set out in our Payments and Fees page, which forms part of these Terms.

Revamp Officers never collect money from Customers, Providers or Vendors. Never pay an Officer in cash or into a personal account. If anyone asks you to, report it to support@revamp.ng.

8. Providers and Vendors

If you list services or sell products, you agree to:

  • describe your services, products, prices and availability honestly, using your own photos or photos you have the right to use;
  • hold any licence, permit or qualification your work legally requires;
  • sell only lawful, safe and genuine products, and not sell anything prohibited by Nigerian law;
  • record every job or sale that comes through Revamp on the Platform, including jobs paid in cash, and pay the commission due on it;
  • pay your own taxes and meet your own legal obligations;
  • use Customer details only to deliver that booking or order;
  • treat Customers, Officers and Revamp staff with respect.

9. Listing packages and fees

Providers and Vendors may need an active listing package to publish listings. The price, duration and features of each package are shown before you buy. Packages renew only if you choose to renew them. Commissions and other fees are explained in Payments and Fees. We will give at least 14 days’ notice on the Platform or by email before we increase a fee you already pay.

10. Revamp Officers

Officers are engaged by Revamp on the terms of their own Officer agreement, which applies in addition to these Terms. Officers may help you register, verify your identity or manage your listings, but they cannot see or change your password, bank details or payment methods, and they never collect payments.

11. Reviews

  • Reviews must be honest and based on a real booking or order.
  • Do not offer or accept payment or favours for reviews, and do not review yourself or a competitor.
  • We may remove reviews that are false, abusive, contain personal data or break these Terms. We do not remove reviews simply because they are negative.

12. Things you must not do

  • Break any law, or use the Platform for fraud, money laundering or any illegal purpose.
  • Pretend to be someone else, create fake accounts or give false verification documents.
  • Harass, threaten, discriminate against or abuse anyone.
  • Steer Customers away from Revamp to avoid fees on a job that started through Revamp.
  • Post content that is false, misleading, obscene or infringes someone else’s rights.
  • Copy, scrape or harvest data from the Platform, or try to access accounts or systems you are not allowed to access.
  • Interfere with the security or operation of the Platform, or upload harmful code.

13. Content and intellectual property

The Revamp name, logo, design and Platform content belong to Revamp or our licensors. You may not use them without our written permission.

You keep ownership of the content you post, such as photos, descriptions and reviews. You give Revamp a non-exclusive, royalty-free licence to host, display, adapt and promote that content on the Platform and in our marketing, for as long as it is on the Platform and for a reasonable time afterwards. You confirm you have the right to grant this licence.

14. Suspension and closing accounts

We may limit, suspend or close an account, remove listings or hold payouts where we reasonably believe someone has broken these Terms, owes unpaid commission, is under investigation for fraud, or poses a risk to other users. Where it is safe and lawful, we will tell you why and give you a chance to respond. You can close your account at any time on our Account Deletion page. Amounts you owe Revamp remain payable after your account closes.

15. Disputes between users

If something goes wrong with a booking or order, first try to resolve it with the other person through the Platform. If that does not work, contact us within the time set out in our Refund and Returns Policy. We will review the evidence from both sides and make a decision in good faith on payments we control. Our decision does not stop either side from taking legal action against the other.

16. Disclaimers

We work hard to keep the Platform available and accurate, but it is provided “as is” and may sometimes be unavailable or contain errors. Listings, prices and reviews come from users, and we do not guarantee they are accurate. Nothing in these Terms limits any right you have under the Federal Competition and Consumer Protection Act 2018 or any other law that cannot be excluded.

17. Limits on our liability

To the extent the law allows:

  • Revamp is not liable for the acts, omissions, work or products of Providers, Vendors or Customers;
  • Revamp is not liable for indirect or consequential loss, or for loss of profit, business or data;
  • our total liability to you for any claim is limited to the fees you paid to Revamp in the 12 months before the claim arose.

We do not exclude liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be excluded by law.

18. Indemnity

If you break these Terms or the law, or a claim is brought against Revamp because of your listing, work, product or conduct, you agree to cover the reasonable losses and costs Revamp suffers as a result.

19. Governing law and complaints

These Terms are governed by the laws of the Federal Republic of Nigeria. If you have a complaint, contact us first at support@revamp.ng and we will try to resolve it within 14 days. If we cannot resolve it, either side may refer the matter to mediation, and failing that to the courts of the Federal Capital Territory, Abuja. Consumers may also complain to the Federal Competition and Consumer Protection Commission.

20. Changes to these Terms

We may update these Terms when our services or the law change. The “Last updated” date shows the latest version. We will give at least 14 days’ notice of significant changes by email or on the Platform. If you keep using the Platform after a change takes effect, the new Terms apply. If you do not agree, you can close your account.

21. General

If any part of these Terms is found unenforceable, the rest still applies. If we do not enforce a right straight away, we can still enforce it later. You may not transfer your rights under these Terms without our consent. We may transfer ours to a company that takes over the Platform.

22. Contact us

Revamp Limited (RC 9838496)
No. 6, Major General DM Edi Road, Nigerian Army Post Service Housing Scheme Phase 1, Kurudu, Abuja, FCT, Nigeria
Email: support@revamp.ng
Phone: +234 201 700 3073