Payments and Fees

Effective date: 14 October 2026
Last updated: 14 October 2026

This page explains how payments work on Revamp: how Customers pay, when Providers and Vendors get paid, what Revamp charges and what happens if something goes wrong. It forms part of our Terms and Conditions.

1. How Customers can pay

Online through Paystack: pay by card, bank transfer or USSD at checkout. Paystack is a licensed payment processor. Revamp never sees or stores your full card details.
Pay After Service: where a listing offers it, you pay the Provider directly once the job is done and you are satisfied. You pay the Provider, not Revamp.

Never pay a Revamp Officer. Officers do not collect money for Revamp, Providers or Vendors.

2. Confirming a job

When a Provider marks a job as complete, the Customer has 24 hours to confirm it or report a problem. If the Customer does neither, the job is treated as confirmed. Reporting a problem within the 24 hours pauses everything until we have reviewed it.

3. Online payments and payouts

When a Customer pays online, the payment is processed by Paystack and settled to Revamp.
Revamp passes the Provider’s or Vendor’s share to them, less Revamp’s commission, after the job or order is confirmed (section 2) and any dispute is resolved.
Payouts go to a Nigerian bank account in the Provider’s or Vendor’s own name. You can see your earnings and payouts in your dashboard.
We may hold a payout while a dispute, chargeback, refund, fraud check or identity check is open, or while the account owes Revamp money.

Revamp is not a bank, and online payments are not held in an escrow account. We pass on the Provider’s or Vendor’s share once a job is confirmed.

4. Revamp’s commission

Revamp charges Providers and Vendors a commission on each completed job or sale that comes through the Platform. The commission rate that applies to you is shown in your dashboard and listing package before you accept a job, and it is fixed at the rate shown when the order is placed.
Online payments: the commission is deducted before your payout.
Pay After Service: the Customer pays you in full, so you owe Revamp the commission on that job. We deduct it from your pending or available earnings, or you pay it to Revamp online when we ask.
If commission stays unpaid, we may send reminders and then limit your account, for example by hiding your listings, until it is settled.
Customers do not pay Revamp a separate fee unless one is clearly shown at checkout before they pay.

5. Listing packages

Listing packages are paid upfront. The price, duration and features are shown before you buy.
Packages are non-refundable once they are active, except where Revamp cannot provide the package or the law requires a refund.
A package ends at the end of its duration unless you renew it.

6. Rewards and cashback

Where Revamp offers rewards or cashback, they are earned only on orders that have been paid and confirmed. They can be capped, have their own terms shown at the time, and may be reversed if the order is refunded, cancelled or disputed.

7. Refunds and disputes

Refunds and disputes follow our Refund and Returns Policy. Online payments that are refunded go back to the original payment method through Paystack. For Pay After Service jobs, Revamp did not receive the money, so any refund has to come from the Provider. We will help resolve the dispute and may take action against a Provider who does not cooperate.

8. Chargebacks

If a Customer asks their bank to reverse an online payment, we may hold the related payout until the chargeback is resolved. If the chargeback succeeds, the amount may be recovered from the Provider’s or Vendor’s earnings.

9. Currency and taxes

All prices are in Nigerian Naira (₦). Prices shown by Providers and Vendors should include any tax they must charge. Providers and Vendors are responsible for their own taxes. Revamp charges VAT on its own fees where the law requires.

10. Contact us

Questions about a payment? Email support@revamp.ng or call +234 201 700 3073, and include your order or booking number.