---
title: "Refund and Returns Policy"
url: "https://revamp.ng/refund_returns/"
markdown_url: "https://revamp.ng/refund_returns.md"
type: "page"
date_published: "2024-08-24T23:22:32+00:00"
date_modified: "2026-05-29T17:23:43+00:00"
language: "en-US"
renderer_version: "3"
---

# Refund and Returns Policy

## Content

# Return & Refund Policy

**Effective Date:** January 1, 2025

This policy explains how refunds and disputes are handled for services booked through Revamp.ng.

## 1. Escrow Payment Review Period

When a customer books a service, payment is held securely until the job is completed and reviewed. There is a **24‑hour review period** after service confirmation. If no dispute is raised, funds are released to the service provider.

## 2. Refund Eligibility

Refunds may be requested if:

- The service was not delivered
- The service was materially incomplete or defective
- The provider failed to show up after acceptance

## 3. How to Request a Refund

To request a refund:

- Log into your Revamp account
- Navigate to the contacts page
- Select “Request Refund” from the dropdown and send us a message of your complaint and provide supporting evidence

## 4. Refund Process

Revamp reviews the dispute and may:

- Grant a full refund
- Grant a partial refund
- Decline a refund if evidence does not support the claim

Refunds are issued back to the original payment method.

## 5. Non‑Refundable Items

- Services confirmed and released after the review period
- Fees outlined as non‑refundable in Terms & Conditions

## 6. Contact Support

Visit our support page to raise or inquire about refunds and disputes.